Tech Journal IT Support in the Era of Hybrid Work
By Insight Editor / 14 Sep 2021
The pandemic introduced another level of complexity to IT services. Now, organisations are left trying to figure out how to provide the modern workforce with end-user support to match.
The definition of the word “workplace” has become a little fuzzy lately. Where we once pictured a vast landscape of cubicles, we may now think of home offices, collaboration spaces and even outdoor landscapes.
The overnight switch to remote work not only taught us that an office doesn’t have to be confined to four walls, fluorescent lights and water cooler small talk, but also introduced an unprecedented level of complexity to end-user support.
It’s unlikely that these changes will cease to exist in the post-pandemic world, especially as the emerging workforce demands more flexibility. With the Great Resignation in full swing and office re-openings fluctuating, businesses are left trying to figure out how to seamlessly maintain a hybrid workplace, today and for the future.
About the authors:
Ian Murray
Director of Technical Architects and Presales for Connected Workforce, Insight
Ian is the domain leader for Insight’s workplace services supporting solution architects and product marketing. He leads a team responsible for meeting customer requirements and incorporating customer feedback into Insight service offerings. Ian has extensive experience in the needs of the end user/employee from his 14 years developing solutions and leading solution architecture teams for full stack mobility management services offerings at several Gartner recognised organisations.
David Downs
Product Manager of Services for Connected Workforce, Insight
A proven and dynamic IT leader, David joined Insight in 2010. He's currently dedicated to envisioning, designing and building service offerings that improve the employee experience with technology and support. If you’re looking for transformational workplace services that will drive your company’s productivity, achieve business outcomes and optimize costs — David can help you craft that solution.
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